Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for a fast and secure checkout experience.
Is it safe to use my credit card on your site?
Yes! We use industry-standard SSL encryption to protect your personal and payment information. Your security is our top priority.
Can I modify or cancel my order?
Please contact us immediately at support@actnormalbrand.com if you need to modify or cancel your order. Once an order is processed and shipped, we cannot make changes.
Shipping & Delivery
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping takes 5-7 business days.
Do you ship internationally?
Yes! We ship to most countries worldwide. International shipping times vary by location but typically take 10-15 business days.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package's progress.
What if my package is lost or damaged?
Please contact us immediately at support@actnormalbrand.com if your package arrives damaged or doesn't arrive at all. We'll work with you to resolve the issue.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Items must be in their original condition.
How do I start a return?
Contact us at support@actnormalbrand.com with your order number and reason for return. We'll provide you with return instructions and a prepaid shipping label if applicable.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. The refund will be credited to your original payment method.
Do you offer exchanges?
Yes! If you need a different size or color, let us know and we'll help you exchange your item.
Products & Sizing
How do I find my size?
Check our size guide for detailed measurements. If you're between sizes, we recommend sizing up for a more comfortable fit.
Are your products true to size?
Yes, our products generally run true to size. However, we recommend checking the specific measurements on each product page as fits may vary by style.
How do I care for my items?
Care instructions are included on the tag of each item. Generally, we recommend washing in cold water and hanging to dry to maintain quality and longevity.
Contact & Support
How can I contact customer service?
You can reach us at support@actnormalbrand.com or through our Contact Us page. We typically respond within 24 hours during business days.
Do you have a physical store?
We're currently an online-only store, which allows us to offer you the best prices and selection.